Contact & Support

Editorial Office

Primary Contact

Office Hours

• Monday - Friday: 9:00 AM - 6:00 PM (EST)
• Saturday: 10:00 AM - 2:00 PM (EST)
• Sunday: Closed (Emergency inquiries only)

Editor-in-Chief Office

• Email: editor.chief@jacbs.org
• Administrative Assistant: admin.editor@jacbs.org
• Scheduling: calendar@jacbs.org

Submission Support

Manuscript Submission Assistance

Pre-Submission Inquiries

• General Inquiries: presubmission@jacbs.org
• Scope Verification: scope@jacbs.org
• Format Assistance: formatting@jacbs.org

Author Services

• General Support: author.services@jacbs.org
• Phone: +1 (555) 123-4571
• WhatsApp: +1 (555) 123-4572

Services Provided:

• Manuscript preparation assistance
• Format compliance verification
• Reference formatting support
• Figure and table optimization
• Supplementary material guidance

Language Support Services

• English Language Editing: language.support@jacbs.org
• Partner Services: editing.partners@jacbs.org
• Quality Assurance: qa.language@jacbs.org

Peer Review Support

Review Process Inquiries

• Reviewer Coordination: reviewers@jacbs.org
• Phone: +1 (555) 123-4573
• Reviewer Portal: reviewer.portal@jacbs.org

Review Status Updates

• Status Inquiries: review.status@jacbs.org
• Automated System: status@jacbs.org
• Emergency Escalation: urgent.review@jacbs.org

Editorial Board Communications

• Associate Editors: associate.editors@jacbs.org
• Computational Sciences: ae.computational@jacbs.org
• Business Applications: ae.business@jacbs.org
• Special Issues: special.issues@jacbs.org

Technical Support

Platform & Website Support

Common Issues Supported

• Account access problems
• Submission system difficulties
• Download and access issues
• Mobile platform support
• Browser compatibility

Digital Infrastructure

• System Administration: sysadmin@jacbs.org
• Security Issues: security@jacbs.org
• Data Protection: privacy.tech@jacbs.org

Business & Partnership Inquiries

Institutional Partnerships

• Partnership Development: partnerships@jacbs.org
• Phone: +1 (555) 123-4575
• Director: director.partnerships@jacbs.org

Types of Partnerships:

• University collaborations
• Research institution agreements
• Corporate research partnerships
• International academic alliances
• Conference and event partnerships

Commercial Services

• Business Development: business@jacbs.org
• Sales Inquiries: sales@jacbs.org
• Enterprise Solutions: enterprise@jacbs.org

Regional Offices

European Office

Asia-Pacific Office

Middle East & Africa Office

Emergency Contacts

Critical Issues

Emergency Situations Include:

• Server outages
• Security breaches
• Ethical misconduct reports
• Legal issues
• Natural disaster impacts

Crisis Management

• Crisis Response Team: crisis@jacbs.org
• Legal Emergency: legal.emergency@jacbs.org
• Security Emergency: security.emergency@jacbs.org

Response Time Commitments

Standard Response Times

Email Communications

• General Inquiries: 24-48 hours
• Submission Support: 24 hours
• Technical Issues: 12-24 hours
• Editorial Decisions: As per review timeline
• Emergency Issues: 2-4 hours

Phone Support

• Business Hours: Immediate to 15 minutes
• After Hours: Emergency line only
• International: Callback within 4 hours

Priority Levels

High Priority (4-hour response)

• System outages
• Security issues
• Ethical concerns
• Legal matters
• Emergency submissions

Medium Priority (24-hour response)

• General editorial inquiries
• Technical support
• Author services
• Review process questions

Standard Priority (48-hour response)

• Information requests
• Partnership inquiries
• General correspondence
• Non-urgent matters

Special Support Services

Accessibility Support

• Email: accessibility@jacbs.org
• Phone: +1 (555) 123-4582
• TTY: +1 (555) 123-4583

Services Provided:

• Screen reader compatibility
• Large print materials
• Audio descriptions
• Sign language interpretation
• Alternative format conversions

Multi-language Support

Available in the following languages:

• English (primary)
• Spanish, French, German
• Mandarin, Japanese, Korean
• Arabic, Portuguese, Russian

Time Zone Considerations

• Global coverage through regional offices
• 24/7 emergency support
• Scheduled international calls
• Regional business hours respected

Feedback and Quality Assurance

Customer Feedback

• Feedback Email: feedback@jacbs.org
• Suggestions: suggestions@jacbs.org
• Survey Link: Available after each interaction

Complaint Resolution

• Complaints: complaints@jacbs.org
• Formal Process: complaints.formal@jacbs.org
• Ombudsman: ombudsman@jacbs.org

Service Standards

Our quality metrics:

• Response time compliance: >95%
• Resolution rate: >90%
• Customer satisfaction: >4.5/5.0
• First-contact resolution: >75%

Quick Contact Reference